Repairs and Maintenance

Report a repair or maintenance issue

If something needs attention at a rental property managed by Ray White Paihia, report it as soon as possible using the maintenance portal above. Clear information helps the property management team understand the issue, contact the owner where required and arrange the appropriate next step.

What information should I provide?

Include the rental address, your name and contact details, a clear description of the problem, when it began and whether it is getting worse. Add photographs when they will help explain the issue. Tell the team about access requirements, pets or times when a contractor cannot attend.

What should I do if the repair is urgent?

If there is an immediate threat to life or safety, call emergency services on 111 first.

For an urgent repair that could cause injury, make the property unsafe or lead to serious damage, contact your property manager or the Ray White Paihia office immediately on 09 402 8699. Do not rely only on the online portal for an urgent situation.

Urgent issues may include a serious water leak, dangerous electrical fault, gas leak, major storm damage, serious roof leak, blocked only toilet or failure of an essential water service. The correct response depends on the circumstances and current tenancy law.

Before arranging work yourself

Tenants should not arrange non-urgent repairs without approval. If you cannot reach the property manager during a genuinely urgent situation, follow the current Tenancy Services guidance and keep records of the issue, your contact attempts and any necessary action.