Switching to Ray White

Considering a change of property manager?

Changing managers should be planned carefully so rent, records, maintenance, keys and communication continue without unnecessary disruption. Ray White Paihia can discuss your current arrangement confidentially and explain the information needed for an orderly handover.

Do I need to contact my current manager first?

No. You can have an initial confidential conversation with us before deciding whether to proceed. Review your current management agreement, including notice requirements, fees, authority and any outstanding work, with your legal adviser if needed.

What information is transferred?

A handover may include the tenancy agreement, bond information, rent ledger, inspection reports, compliance records, keys, maintenance history, invoices, owner instructions and tenant contact details. The exact records depend on the property and current arrangement.

How is the tenant informed?

The tenant should receive clear, authorised information about the change, including the effective date, future contact details and any properly notified payment instructions. Communication should protect the tenant from confusion or fraudulent payment requests.

What happens to current maintenance?

Outstanding repairs, quotes, invoices and contractor arrangements should be identified during handover. Urgent health or safety work must not be delayed simply because management is changing.

Will Ray White handle the handover?

Once the required authority and notice are in place, our team can communicate with the relevant parties and coordinate the records and practical steps. We will explain what we need from you and confirm the new arrangements.

Start a confidential conversation

Complete the form below and tell us the property address, whether it is tenanted and when you would like to review your arrangements. There is no need to contact your current manager before an initial discussion.